Vamos - Voice

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Poor audio quality

Poor audio quality can be be caused by Mobile device settings, Network problems or the whereabouts of the user. Mobile device - Is Wifi calling enabled? In case the Wifi network is busy or unstable it can have dramatic impact on the call quality. Does the quality improve when Wifi calling is disabled? - Is 4G calling enabled? Does the quality improve when the setting is disabled? Network coverage The Mobile network operator has to perform maintenance on the network, this is primarily ...

Not able to make and receive calls outside The Netherlands (Roaming)

In case of call issues while roaming issues can be related to SIM card settings, Mobile device settings and/or Mobile network issues. Please check the mentioned items to resolve the issue: Mobile network / Registration - Is the device registered to the correct Mobile network? Outside The Netherlands the Vamos SIM will connect to the foreign network of T-Mobile or one of the roaming partners. The available networks in a specific country can be checked on the Mobile Network - International C...

Not able to make outbound calls, but able to receive incoming calls.

Since the Mobile device still can receive incoming calls the issue is not related to Mobile network coverage or registrations. Settings on the PBX or Mobile device are the probable cause. Perform the following checks: PBX Are white/blacklist restrictions active? E.g. not allowed to call to Premium, International, Mobile numbers? Mobile device Is number recognition disabled? In case a user wants to make an anonymous outbound call he should use the Vamos App. Switching off number reco...

Not able to receive inbound calls, but able to make outbound calls.

Since the Mobile device still can receive incoming calls the issue is not related to Mobile network coverage or registrations. Settings on the PBX or Mobile device are the probable cause. Perform the following checks: PBX Are the PBX settings for the device correctly configured? Consider the following components: - Has the SIM card been created in the telephone exchange and linked? - Is the mobile number linked in the telephone exchange? - Call scenario settings such as time slots, linke...

Not able to make and receive calls

Since Vamos SIMs are connected to the PBX the nature of the issue can be caused by settings on the PBX next to Mobile device settings and Mobile network issues. Please check the mentioned items to resolve the issue: Mobile network / Registration - It doesn't happen often anymore, but in some places there is still no (or bad) network, maintenance to the Network or Network service interruption. Please check the Network coverage (https://www.kwebbl.support/a/solutions/articles/9000174162-mobil...

Not able to make calls to specific internal numbers

Calling internal numbers has a number of restrictions, see the article Calling to Internal numbers (https://www.kwebbl.support/a/solutions/articles/9000174157-calling-to-internal-numbers). If the internal number that you cannot call does not fall under these exceptions, check that you have chosen the correct internal number, it may be that the number does not exist (anymore). In case the issue remains file a problem report.

Calling to Internal numbers

With Vamos you can also use your mobile phone to call your colleagues using a short internal numbers, such as 381. However, there you need to keep the following restrictions in mind: - 2-digit internal numbers can give problems because they can conflict with specific MMI codes - internal numbers starting with "00" will not work as this is seen as an international access code and is replaced by "+". For example, 0002 is replaced by +02. - 4-digit internal numbers starting with...

Prefix is not shown on the Mobile device.

Since Mobile phones cannot handle two lines in the display for incoming calls, the Prefix setting in the dial plan does not show on a Mobile device.

Outbound Caller ID is not showing the mobile number.

With Vamos, the mobile device is part of PBX. The number you are calling out with is therefore determined by the setting on the PBX. To dial out with your mobile number, this setting must be changed in the company panel itself or you can use the Vamos App (https://www.kwebbl.support/a/solutions/articles/9000174368-manual-vamos-app) to change your outbound Caller ID.

How to (de)active anonymous calls?

Do not use the Number recognition option on your mobile device! When the number recognition on the mobile device is turned off the user is not able to make outbound calls anymore. In case a user wants to make an anonymous outbound call he should change his Caller ID via the Vamos App (https://www.kwebbl.support/a/solutions/articles/9000174368-manual-vamos-app). Just press the eye on the right side and toggle anonymous. All changes are directly active.

How to (de)activate Call Waiting?

Call Waiting allows the user to receive another incoming call while in an active call already. When enabled the calling party will not be redirected to Voicemail or other call scenarios. The Call Waiting functionality is enabled by default for Vamos SIM Cards. If needed the status of the Call Waiting function can be changed on the mobile device itself. For iOS Go to Settings > Phone > Call Waiting: - Toggle Call Waiting option For Android Open the default Dialer > Sett...

How to (de)activate Voicemail?

Voicemail settings for Vamos mobile are determined on the PBX, not on the mobile device/network. To turn on voicemail for Vamos mobile take the following steps: - Activate User’s voicemail on the PBX - Include the voicemail box in the Personal dial plan of the user Once set up, recorded voicemail messages will be emailed to the user as audio files. Alternatively the user can also 'dial in' to his voicemail box via number 1233. To turn off the voicemail just deactivate...