De 4 types of support are as follows:
1st line:
Performing actions on the basis of script: basic settings, common problems, explain web interfaces, etcetera.
2nd line:
Based on configuration settings, quality measurements and other easy-to-collect variables draw a conclusion and look for solutions. Good understanding of networks and VoIP pitfalls.
3rd line:
Collect traces and other diagnostic variables (from customer perspective), analyze, draw conclusions, and seek solutions. Good understanding of the SIP protocol and networks.
4th line:
Collect traces, logs and other diagnostic variables within the platform of Kwebbl, analyze, draw conclusions, and seek solutions. Full understanding of the platform and all protocols used.