Tools

To investigate a problem our support engineers may ask you to run the VoIP Connection Analyzer. This article will explain how to do so on Mac/Linux. ------------------------- Note: Please use a computer that is connected to the phone network. ------------------------- 1. Download the attached ZIP file on a Mac/Linux machine 2. Unzip the file. 3. Open a terminal session and navigate to the unzipped folder. 4. Grant user access to the script by running the command: chmod +x pingtest.s...

To investigate a problem our support engineers may ask you to run the VoIP Connection Analyzer. This article will explain how to do so on Windows. ------------------------- Note: Please use a computer that is connected to the phone network. ------------------------- 1. Download the attached ZIP file on a Windows machine 2. Unzip the file (https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/9086325758/original/yXsZJRfOz23W3ew6xu4KwAY1kdVEjDSYrw.png?1568981...

SIP ALG should be disabled for Kwebbl telephony. Please note that on many routers and firewalls SIP ALG is by default enabled. To find out if SIP ALG is disabled, please download the attached file for Windows. 1. Make sure the Windows machine is connected to the telephony network 2. Open the file and run the application 3. Accept any permissions your Windows machine may ask for 4. The application will now run its tests. If the result = False, then a SIP ALG was not detected by ...