When not being able to make an outbound call due to Limits set by the Provider for a company, a user will hear the message: "Due to exceeding your call limits it is kindly not allowed to call the number you have dialed. Please call your provider for more information".
This message comes from our platform and points to the fact that the calls are restricted within the Limits settings on costs or minutes basis given the time frame.
If necessary the limits can be easily adjusted by corresponding parent’s entity.